Privacy Policy & Confidentiality

Your Privacy Matters

Pivotal Tides is committed to protecting your privacy and maintaining the confidentiality of all information shared in therapy. This privacy policy outlines how we collect, use, and protect your personal information.

Information We Collect

During your initial consultation and throughout therapy, we collect information including:

• Your name, contact information, and demographic details
• Insurance information (if applicable)
• Medical and psychological history
• Information shared during sessions
• Treatment notes and progress documentation

How We Use Your Information

We use your information to:

• Provide therapeutic services
• Maintain clinical records
• Process insurance claims (with your authorization)
• Follow up on your care and treatment
• Comply with legal and regulatory requirements

Confidentiality & Privacy Rights

All communications and information shared in therapy are confidential and protected by law. Your records are stored securely and access is limited to authorized personnel only. You have the right to request access to your treatment records and to know how your information is being used.

Limits of Confidentiality

There are limited circumstances where we are required by law to disclose information without your consent:

• If there is imminent danger to yourself or others
• If there is abuse or neglect of a minor or dependent adult
• If required by court order or legal process
• For insurance billing purposes (limited to necessary information)

Data Security

We implement appropriate physical, electronic, and procedural safeguards to protect your information from unauthorized access, alteration, and destruction. Your records are maintained in secure locations with restricted access.

Contact

For questions about this Privacy Policy or your personal information, contact us at (951) 395-6089 or through our contact page.